Trust and Safety
At Carrycome, your trust is our top priority. We are committed to creating a secure, transparent, and reliable platform for all users—whether you're sending a package or delivering one. Here's how we ensure safety and trust at every step of your journey with us.
Verified Users
Identity Verification
All users on our platform are required to complete a comprehensive identity verification process. This includes verifying their email, phone number, and government-issued ID to ensure that everyone on our platform is who they say they are.
Profile Transparency
We encourage users to complete their profiles with accurate information, including photos and a bio. This transparency helps build trust between senders and travelers.
Secure Transactions
Payment Protection
We encourage users to complete their profiles with accurate information, including photos and a bio. This transparency helps build trust between senders and travelers.
Dispute Resolution
If any issues arise during a transaction, our dispute resolution team is here to help. We mediate disputes between senders and travelers to reach a fair resolution as quickly as possible.
Package Safety
Prohibited Items
To ensure the safety of all users, we have a strict list of prohibited items that cannot be sent through our platform. This includes hazardous materials, illegal substances, and any items restricted by law. For a full list, please refer to our [Prohibited Items List].
Package Insurance
We provide insurance coverage for all packages sent through our platform. In the rare event that a package is lost or damaged, our insurance policy ensures that you are compensated for the declared value of your items, subject to our terms and conditions.
Communication and Transparency
In-App Messaging
To ensure clear and secure communication, all interactions between senders and travelers should occur through our in-app messaging system. This helps us monitor and resolve any potential issues.
Real-Time Tracking
Once a traveler has picked up a package, both the sender and the recipient can track its progress in real-time using our app. This transparency provides peace of mind and ensures that everyone is informed every step of the way.
Community Standards
User Ratings and Reviews
After each transaction, both senders and travelers are encouraged to leave ratings and reviews. This feedback system helps maintain high standards within our community and allows users to make informed decisions when choosing who to work with.
Code of Conduct
We expect all users to adhere to our Code of Conduct, which promotes respectful, honest, and responsible behavior. Violations of this code may result in account suspension or termination.
Support and Assistance
24/7 Customer Support
Our dedicated support team is available 24/7 to assist with any questions or concerns. Whether you need help with a transaction or guidance on how to use our platform, we're here to help.
Safety Tips
We regularly update our [Safety Tips] section with best practices for using our platform. These tips are designed to help you navigate transactions securely and confidently.
Report a Concern
Reporting Issues
If you encounter any suspicious activity or behavior that violates our guidelines, please report it immediately through our [Report a Concern] feature. We take all reports seriously and will investigate promptly.
Whistleblower Protection
We protect users who report violations or unsafe practices in good faith. Your safety and the integrity of our platform are paramount.
Your Trust, Our Commitment
At CarryCome, we believe that trust is earned through transparency, reliability, and a commitment to safety. We're continually working to enhance our platform, ensuring that every user experience is secure and positive.
If you have any questions or concerns about our trust and safety practices, please don't hesitate to contact us at: Email: support@carrycometrip.com